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How We Handle Your Account Information

We collect what we need to run your fd77 account and process deposits through bKash, Nagad and Rocket. You decide what happens to that data, and we explain every step below.

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fd77 How We Handle Your Account Information

How We Protect What You Share

We encrypt payment credentials when they move between your device and our server, keep account passwords hashed so even our own staff cannot read them, and limit data access to the specific team members who need it to answer your support ticket or verify a withdrawal. Below are the four pillars that shape how we handle your information every day.

Data Encryption

Every bKash, Nagad and Rocket deposit you send passes through an SSL tunnel. We store transaction records in encrypted database fields so intercepting the data returns unreadable strings, not your wallet number or transfer amount.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to count page visits. No cookie tracks you across other websites.

Account Security

We send an OTP to your registered mobile number each time you log in from a new device. If someone tries to withdraw without completing that OTP step the request is paused and you receive an alert SMS within seconds.

Retention and Deletion

Financial records stay on file for the period local rules require. Once that window expires we purge inactive profiles automatically.

Policy Questions and Data Requests

If you want to review what data we hold, request a copy, ask us to delete your account or update your contact details, reach us through any of the channels below. Our support team answers privacy queries during the same hours we handle deposit and withdrawal questions.

Team online

Live Chat

Open the chat icon in the bottom-right corner of any page and tell the agent you have a privacy question. They will pull your account details securely and walk you through your options on the spot.

Email Support

Send your request to the support address listed in the account settings screen. Include your registered mobile number so we can match the inquiry to your account and respond within one business day with next steps.

Account Settings

Log in and tap the profile icon, then scroll to Privacy Controls. You can download a copy of your data, revoke marketing consent or submit a deletion request directly from that screen without contacting support first.

Privacy Policy Questions

We ask for your mobile number, a password and your preferred deposit method during sign-up. Once you make your first bKash, Nagad or Rocket deposit we also log the transaction ID and timestamp to match funds to your wallet.

Yes. Log in, open account settings and tap Privacy Controls, then choose Download My Data. We will email a file within 24 hours showing your registration details, transaction history, support tickets and login records.

We pass your bKash, Nagad or Rocket transaction ID to the payment processor for the few seconds needed to verify the deposit. We do not sell or rent your information to marketing companies or other third parties at any time.

We retain financial transaction logs for the period local regulations require, then delete inactive profiles automatically. If you want immediate deletion, submit a request through account settings and we will process it within seven days.

If local law changes and fd77 can no longer serve your area, we will notify you by SMS and email. You will have 30 days to withdraw your balance and download your account data before we close the profile and delete personal information.

Open account settings, scroll to Communication Preferences and turn off the marketing toggle. You will still receive transactional messages like deposit confirmations and withdrawal alerts, but no promo announcements or bonus offers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.